Refund policy

Damaged Items

If your item arrives damaged, please email us at info@beverlyscandleco.com within 48 hours of delivery. Please include your order number and photos of the damaged product. In the case an item arrives damaged, the customer can either request a refund or replacement for the damaged item. Buyer will not need to send back the item.

Returns

Unopened, unused candles in original packaging may be returned within 14 days of delivery. Email info@beverlyscandleco.com with your order number and reason for return. Customer pays return shipping.  Refund will be issued within 3–5 business days of the seller receiving the returned item.  

Non Returnable Items

Custom/personalized candles, sale items, or opened/used products cannot be returned.  

Exchanges

We only offer refunds. For replacements, place a new order.  

Digital Products

Digital products (including the Craft Maker's Batch & Pricing Calculator and the Lifecycle Email Template Pack) are delivered instantly by email as an unlock code and link. Because of this instant, non-returnable delivery, all digital product sales are final once your unlock code has been sent — we're not able to offer refunds or exchanges simply for change of mind.

If you have trouble accessing your purchase — a missing email, a code that won't unlock, or a broken link — email us at info@beverlyscandleco.com and we'll get it sorted or issue a refund if we can't.