Refund policy

Damaged Items

If anything arrives damaged, email us at info@beverlyscandleco.com within 48 hours of delivery with your order number and a photo of the damage. We'll send a replacement or issue a refund, whichever you prefer. You don't need to send the damaged item back.

Returns

Unopened, unused candles, wax melts, car diffusers and room sprays in their original packaging can be returned within 14 days of delivery. Email info@beverlyscandleco.com with your order number and the reason for the return. Return shipping is paid by the customer. Your refund will be issued within 3–5 business days after we receive the returned item.

Items We Can't Accept for Return

Custom or personalized orders, sale items, and any product that has been opened, burned or used.

Exchanges

We don't process direct exchanges. To swap a scent, return the unopened item for a refund and place a new order. Damaged items are always eligible for a free replacement (see above).

Questions

Email info@beverlyscandleco.com and we'll be happy to help.